Frequently Asked Questions
Ordering & Payment
- Search for your items by clicking on the category links in our main menu.
- Find your favourite item
- Choose your size and quantity
- Add it to your cart
- Done shopping? Proceed to checkout (top right)
- If you're a first-time shopper register your account, login if you have an account. (Remember to provide the correct details)
- Select your billing details
- Select your delivery address and method
- Select your payment method
- Confirm your order
- Pay via your chosen payment method
- Look fabulous!
- Credit Cards (via Paygate)
- Mobicred (via Paygate)
- Instant EFT (via Paygate)
- PayJustNow
- Payflex
Our secure online store keeps your online transactions private and protected. Its state-of-the-art encryption ensures that your information can't be hacked or intercepted, keeping your data secure.
To ensure that you order the right size, be sure to check our sizing chart, or click the size chart link on the product page.
Shipping & Delivery
Shipping rates vary based on your location and order value, and you can view your exact rate during checkout.
Delivery times vary based on your location, and can take anywhere from 2-5 days. If you are in a main center, you should receive your order 2-3 days after it has been dispatched. If you are in an outlying area, you should receive your order 3-5 days after it has been dispatched.
We don't provide shipping outside of South Africa.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can view our full return policy here.
In order to request a return, you need to visit your account page here. Once you have requested a return, our team will be notified, and if your return is approved, you will receive a confirmation email with collection details.
Once we have received your return items for refund, we will inspect the items and process the refund via your original payment method. Refunds can take up to 5 working days to reflect, depending on your bank.
Account & Support
If you want to create an account, you can do so here. However, you can also purchase as a guest.
If you would like to contact customer service, you can do so by emailing customercare@shoebox.co.za or calling 011 029 0411.
Miscellaneous
If you would like to purchase a gift card, you can do so here.
No, we unfortunately do not offer gift wrapping.
Can't find the answer you're looking for?
Contact UsSend us a Message
- PHONE: 011 029 0411
- EMAIL: CService@shoebox.co.za
Customer Service Hours
Mon - Friday: 9am - 4pm